ICT Assistant, Operations Unit, Astana, Kazakhstan

ICT ASSISTANT, OPERATIONS UNIT, UNDP (ONLY FOR KAZAKHSTAN CITIZENS)
Location :
Astana, KAZAKHSTAN
Application Deadline :
06-Mar-14
Type of Contract :
Service Contract
Post Level :
SB-2

Languages Required :
English Russian
Duration of Initial Contract :
12 months
Background
ICT Team of UNDP Country Office in Kazakhstan is managing ICT support for tenants of both UN Common Premises in Astana. Also UNDP has number of projects that are located outside of the Common Premises building and which require ICT support as well. ICT Team consists of ICT Associate and ICT Assistant. Under direct supervision of the UNDP ICT Associate the ICT Assistant is to provide help desk technically and substantial support in maintaining LAN system, PABX telephone station maintenance.
The ICT Assistant provides ICT and administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure. The ICT Specialist promotes a client-oriented approach.
Duties and Responsibilities
Duties and Responsibilities for ICT Specialist position:
Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
Support to the use of Atlas (UNDP's implementation of ERP) functionality for improved business results and improved client services.
Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).
Provision of inputs to preparation of results-oriented work plans.
Provide helpdesk support to the tenants of UN Common Premises and agencies/projects outside
Advise on hardware and software requirements
Provide minor repairs/ fixes of hardware
Maintain office telecommunication equipment assist in programming if required
Perform simple LAN Administration tasks as requested
Assist in the process of procurement of computer and telecommunication equipment
Perform administration of e-mail accounts and e-mail groups
Effective functioning of the CO hardware and software packages
Carry out other tasks as required.
Impact of Results:
The key results have an impact on the overall efficiency of the Country Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.
Competencies
Corporate Competencies:
Demonstrates integrity by modeling the UN's values and ethical standards
Promotes the vision, mission, and strategic goals of UNDP
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
Treats all people fairly without favoritism
Functional Competencies:
Knowledge Management and Learning:
Shares knowledge and experience and provides helpful advice to others in the office
Ability to develop systems for structuring, codifying and providing access to information and knowledgeDevelopment and Operational Effectiveness
Ability to provide basic IT support services
Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP
Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reportedvAbility to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems
Ability to perform work of confidential nature and handle a large volume of work
Some experience in client support, such as, a Help Desk or User Support Unit,
Ability to provide input to business processes re-engineering, elaboration and implementation of new systems.
Leadership and Self-Management:
Focuses on result for the client and responds positively to feedback
Consistently approaches work with energy and a positive, constructive attitude
Demonstrates openness to change and ability to manage complexity
Required Skills and Experience
Education:
University degree in information technologies or relevant technical science, ability to operate and maintain network, computer, telecommunication and other office equipment.
Knowledge of computer hardware, TCP/IP networks and peripheral equipment, working knowledge of MS Windows 2003-2012 Sever, MS Windows XP-8.1 operation systems, MS Office 2007-2013, E-mail technology (SMTP,POP,IMAP,LDAP)
Knowledge of MS Active Directory would be desirable.
Knowledge office PABXKnowledge of office printing/copying equipment
Experience:
At least 2 years of relevant work experience.
Language Requirements:
Good knowledge of Russian, Kazkakh and English.
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.