The job holder will be assisting the Food and Beverage Manager in managing the department.
Duties & Responsibilities:
- To act on customer feedback appropriately both customer complaints and compliments.
- To ensure that the F&B department creates a professional impression to customers and team members.
- Supervision of all service staff while maintaining outstanding guest relations and customer focus in banquets and restaurants.
- Coordinate F&B operations with other hotel departments to ensure efficient guest service.
- Ensure all guest are welcomed and well attended to at all times namely during breakfast, lunch, dinner, tea breaks, and any other events.
- Apply (MBWA) management skills by walking around of entire F&B outlets.
- To promote a safe, healthy and environmentally secure environment.
- Ensure timing of service functions are adhered to for guest satisfaction.
- Ensure complete set ups are in place for seminar, banquets, dining and parties.
- Ensure opening and closing duties are adhered to.
- Diploma/Degree in Hotel Management or relevant discipline.
- Minimum of 3-4 years supervisory experience in a 4/5 star hotel.
- Excellent knowledge in the principles and practices within the F&B and hospitality profession.
- Have strong organization, leadership and management skills.
- Must possess excellent written and verbal.
Only shortlisted applicants will be contacted.
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